INTERPRETATION, TRANSLATION and VISUAL COMMUNICATION SERVICES
(MDH Staff Only)
Please direct your questions to the OEOP Equal Access Compliance Unit staff:
mdh.oeop@maryland.gov | (410) 767-6600
TELEPHONIC SERVICES
Description: Over-The-Phone (oral) transmittal of a message from one language into another language.
Contractor: LanguageLine Solutions, Inc.
For TELEPHONIC SERVICES, contact LanguageLine Solutions, Inc.
1 Lower Ragsdale Drive, Building 2 | Monterey, California 93940
MDH offices have assigned client ID numbers for Language Line. If you are unsure of your agency client ID number, contact your agency Limited English Proficiency Coordinator or the OEOP Equal Access Compliance Unit (410) 767-6600.
REGISTERED CUSTOMERS:
• Telephonic Services Line: 1-866-874-3972 (Have your 6 digit client ID # ready)
• Billing Inquiries:1-800-752-6096, Option 1
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WRITTEN DOCUMENT TRANSLATION
Description: Translation of written (text) documents from English into any language or any language into English.
Contractor: Ad Astra, Inc
For WRITTEN DOCUMENT TRANSLATION , contact Ad Astra Inc.
8701 Georgia Avenue, Suite 800 | Silver Spring, Maryland 20910 | Contract effective: 31/2019-2/29/2024
All MDH entities must first submit a new client form to receive Ad Astra translation account numbers to arrange translation services. You may submit request and submit the form via email to translation@ad-astrainc.com
REGISTERED CUSTOMERS: (Have your Account # ready)
Customer Service: 301-408-4242 (press option 4)
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ON-SITE INTERPRETATIONS
Description: In-person, oral communication between speakers in different languages to and from spoken English and the native foreign language.
Contractor: Ad Astra, Inc.
For ON-SITE INTERPRETATIONS, contact Ad Astra, Inc.
P.O. Box 3534 | Silver Spring, Maryland 20918
MDH offices have assigned account numbers for Ad Astra, Inc. If you are unsure of your agency account number, contact your agency Limited English Proficiency Coordinator or the OEOP Equal Access Compliance Unit (410) 767-6600.
REGISTERED CUSTOMERS:
• Interpreter Request Line: 1-800-308-4807 (Have your 4 digit account number ready)
• Interpreter Request by Email: interpreting@ad-astrainc.com
• Interpreter Request by Fax: Complete request form and fax to 301-408-4448
• Website & Online Scheduling: www.ad-astrainc.com/starmd
• Billing Inquiries: 301-408-4242 (ext. 113 or 115)
• Billing Inquiries Email:billing@ad-astrainc.com
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VISUAL COMMUNICATION SERVICES
Description: Sign Language, Computer Assisted Real-Time Translation (CART) and Video Remote Interpretation (VRI) either in-person, by computer or video.
Contractor: Varies by Region
To obtain contractor rates for the services above, please contact the OEOP Equal Access Compliance Unit (410)767-6600. Rate sheets are internal confidential documents and are not to be shared with offices or agencies outside of MDH.
For VISUAL COMMUNICATION SERVICES:
The Department of Budget and Management (DBM) awarded ten Contractors to provide Visual Communication Services (VCS) for individuals who are deaf or hard of hearing. These services provide an on-demand, easy to use, cost-effective source of sign language interpreters and computer assisted real-time transcription (CART).
Interpretation services are available 24 hours a day, 365 days a year. The interpreters under the VCS contract are all licensed are certified. Each MDH office must contact the VCS contractors to set-up their own account and arrange services. Services are not arranged for the offices by DBM or the OEOP Equal Access Compliance Unit.
• To locate the appropriate contractor and arrange services, visit the
VCS Website:
Additional Information:
For a detailed description of sign-language and CART services, visit the Governor's Office of the Deaf and Hard of Hearing’s
website.
To obtain VCS contractor rates, please contact the OEOP Equal Access Compliance Unit at (410) 767-6600. The VCS Rate sheet is an internal confidential document and is not shared with offices or agencies outside of MDH.
Please direct your MDH billing invoice questions and concerns to:
Maryland Department of Health
Office of Equal Opportunity Programs
Equal Access Compliance Unit
201 W. Preston Street, Room 422-H | Baltimore, MD 21201
Office: (410) 767-6600 | Fax: (410) 333-5337
Please direct your VCS contract and contractor questions to:
Andrea Lockett
VCS Contract Administrator
(410) 260-7374
