Medical Assistance Transportation

Medical Assistance Transportation
for Talbot County MA Clients 
100 South Hanson Street, Easton, MD 21601
Directions To Our Health Department  Google Map
410-819-5609 or 410-819-5600
Fax 410-819-5683
Talbot County Health Department contracts with Delmarva Community Services/DCT to transport eligible ambulatory and wheelchair clients to their medical appointments.  This program is NOT for emergency medical transportation services, nor does it cover transportation for other services than medical appointments.  The medical service for which the transportation is provided must also be covered by the Maryland Medicaid Program.  This program provides a non-emergency medical transportation source for Talbot County Medicaid recipients who have no other means of transportation.  Riders must have an active medical assistance number. 
Eligibility Determination
To determine if you are eligible for the Medical Assistance (MA) Transportation Program, you must answer “YES” to each of the following questions:
·         Do you have a current (Red & White Medicaid card) Medicaid number?

        Do you require transportation to your medical appointments?

·         Is this your only source of transportation?

·         Have you completed an MA Transportation application? 

Program Rules and Regulations:
  • The Medical Assistance Transportation Program is to be used by qualified clients who have no other source of transportation available to them.  This transportation is used only as a last resort. 
  • The Maryland Medicaid Program must cover the medical services you are requesting transportation to.
  • MA clients with QMB, PAC, SLMB, MPAP and Medicare only, DO NOT qualify for this MA Transportation service.
  • Transportation to the pharmacy is a covered benefit but clients are encouraged to fill prescriptions immediately following the medical appointment.
  • Transportation is limited to the recipient, a parent or guardian for the recipient who is a minor and/or one attendant for clients who are unable to travel alone. 
  • An adult must accompany minor children.  Each child transported must have a scheduled medical appointment that is covered by the MA Program. 
  • Transportation requests for appointments outside of the area MUST BE PRE-AUTHORIZED by Talbot County Health Department. 
  • An attendant must accompany all clients riding in wheelchairs unless the client is able to manage to/from appointments independently
  • Transportation for in-county appointments require  a 48 hour notice
  • Transportation for all out-of-county required 72 hour notice plus any requested documents.
  • Transportation requests must be cancelled at least two (2) hours before your scheduled pick-up time. But preferably sooner.
  • The transportation provider is NOT A TAXI SERVICE.  Individual service will not be honored.  Rides will always be scheduled for multiple clients. 
  • Drivers are NOT ALLOWED to wait until the recipient completes his/her appointment.
  • Although return transportation is scheduled by contacting the transportation provider at the time of conclusion of the appointment, the provider must be informed in advance if you will not require round trip transportation.
  • Return transportation will be scheduled as soon as possible, but may require a wait of up to one hour for local trips.  Recipients are reminded to take sufficient medications and snacks with them in case they are away from home longer than anticipated.  Out of county trips will take longer because of the transportation of multiple clients, traffic, weather, and locations.
  • Parents of minor children are required to provide their own car seats or booster seats and are required to strap the seats in themselves.  Failure to provide these items will require you to re-schedule your minor child(s) appointment. 
  • The transportation staff, to include the dispatcher(s) and drivers, will not tolerate any form of threats or harassment, to include the use of foul language.  The staff has been instructed to call 911 whenever they feel they are in danger.
Weather Policy
Transportation during inclement weather may be limited and availability decisions based on urgency and distance.   When there is inclement weather please call the transportation provider (DCT) at 410-822-4155 after 7a.m.  If you get a recording, they are closed and there will be no transportation services that day. PLEASE NOTE:  In the event transportation is delayed or cancelled due to weather or scheduling demands, it is your responsibility to notify your health care provider.
Comments or Complaints
Comments, questions and/or complaints regarding service, equipment or scheduling, may be addressed to the Talbot County Health Department M.A. Transportation Program at 410-819-5609 or 410-819-5600. 
Program handbooks are available for download:

No Emergency Transportations services

Not a Medicare service

No Transportation to or from VA hospitals unless it is to receive treatment for a non-military condition.

No Transportation to or from any correctional institutions

No Transportation of recipients committed by the courts to mental institutions

No Transportation between a nursing facility and a hospital, for routine diagnostic tests, nursing services, or physical therapy, which can be performed at the nursing facility.

No Transportation services from a facility for treatment when the treatment is provided by the facility in which the recipient is located.

No Transportation to receive non medical services

No Gratuities of any kind can be accepted

No Transportation between a medical day care facility and the recipient’s home.

No Transportation to or from a State facility while the patient is a resident of that facility.

No Transportation of non-medical assistance recipients

No trips related to education, recreational activities, disability screenings, or employment

No transportation of anyone other than the recipient, except for an attendant accompanying a minor child or when an attendant is medically necessary and has been authorized to ride.

No wheelchair van service for ambulatory services

No ambulance service for a recipient who does not need to be transported in a prone position

No Transportation between a community rehabilitation program and the recipient’s home

No Transportation between a day rehabilitation program and the recipients home

No Transportation to or from services that are not medically necessary.