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DHMH Press Releases : Noridian Programming Error Leads to Mailing of Medicaid Enrollment Information to Wrong Households

Noridian Programming Error Leads to Mailing of
Medicaid Enrollment Information to Wrong Households

(BALTIMORE) January 19, 2014 -- The Department of Health and Mental Hygiene announced today that as a result of a programming error by Noridian, the prime contractor for the Maryland Health Benefit Exchange, a small percentage of Medicaid enrollment packages were mistakenly sent to the wrong addresses.  

Information in the Medicaid enrollment packet includes name, date of birth, and Medicaid ID number. It does not contain Social Security number, financial information, or medical information.  There was no external incursion into the system or security breach by an outside entity.  
An initial investigation has found that the error affected up to 383 households with 1,078 individuals.  This is fewer than 1% of the number of Marylanders enrolled in Medicaid to date with coverage beginning on January 1.

The issue was identified on Friday, after a consumer contacted the Medicaid enrollment broker and reported receiving the wrong Medicaid enrollment package.  The state team immediately took action:

  • The mailing of enrollment packages was stopped on Friday as the matter was investigated.  The Maryland Health Connection Consumer Services Center and Medicaid’s enrollment broker have been instructed how to assist callers who may have received the wrong information.
  • Over the weekend, staff from Medicaid and IT have worked to trace the problem to its source and assess its scope. This initial review has found that the error was the result of a programming error by Noridian. No other individuals appear to be affected.  
  • The Department will notify directly everyone who has been affected and will send the correct enrollment packages early this week.

Individuals who receive the wrong Medicaid enrollment information should call the Maryland Health Connection Consumer Service Center at 1-855-642-8572.  All affected individuals have active Medicaid coverage and can still access services.