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Complaint Procedures

The Board investigates and acts upon complaints against occupational therapists/occupational therapy assistants if they involve violation of Maryland's Law concerning the occupational therapy profession (Title 10) of the Health Occupations Article.  If your complaint is against someone other than an occupational therapist/occupational therapy assistant, the complaint should be directed to the Maryland Department of Health and Mental Hygiene.  However, if your complaint involves occupational therapy care given by someone who you think is not properly licensed, this information is certainly of interest to the Board and should be forwarded.  The complaint process cannot guarantee anonymity of complainant.  The Board will not consider anonymous complaints.

The Board will consider all complaints made upon a complaint form if the person filing the complaint has signed and dated both this form and the affirmation that follows it.  All spaces should be filled in as completely as possible.  Whenever information is not known, please state that.

In order to speed up the processing of  your complaint, please include the correct names, addresses, telephone numbers, both home and business for all persons named in the complaint, including your own, that of the occupational therapist/occupational therapy assistant, and all others.

All complaints made to the Board are thoroughly considered and often referred for substantive investigation.  If the board decides to bring charges against an occupational therapist/occupational therapy assistant and to hold a hearing thereon, advance notice must be given to the licensee to enable preparation of a defense.  Therefore, in most cases, there is a considerable time lapse between the filing of the complaint and the hearing, if one is held.  In all cases, you will be advised as to the outcome of your complaint.  If after investigation the Board decides to proceed with a formal action, you may be called upon to testify as a witness.

Click here to download the complaint form.

Click here to view or print the Word document flowcharting the disciplinary process.